Is the eBay Customer Always Right?

Is the eBay Customer Always Right?

I can answer this query for you right at this time the rejoin is ‘yes’. In fact, the answer is ‘YES!’ - the leading yes you’ve ever heard. Of the course the customer is always right. If you want to be a successful eBay seller, you should go miles out of your way to make sure every single one of your customers is 100% satisfied, however much time or cash it might cost you.

A dissatisfied customer will abscond negative criticism, and negative feedback is to be avoided at all costs. That one cut of unenthusiastic opinion will forever rate you more than it would have to deal with the grumble, whatever the value of the items you put on the market. You should consider any positive feedback percentage under 100% to be an absolute disaster, and a individual failure on your component.

But What If…

But not anything! There is no situation where you, as a seller, should get into any dispute with a shopper. Here are a few common situations and how to handle them.

They say the item never arrived: Politely ask the buyer to wait a few more being to see if it turns up, and next email you again if it still hasn’t here. If it still hasn’t arrived, you should assume it was lost in the post somehow and proffer to send a proxy if you have one, or give them a full refund otherwise. No, I don’t care what that costs you. Are you serious about selling on eBay or not?

The item has been injured in the station You must offer to replace it or seize it back for a refund without hesitation.

They say the item doesn’t match the description: Resist the urge to email back with “yes it does, you just didn’t read the picture accurately”. Take the item back for a refund, and check over your description if you need to, to make any confusing points extra clear.

I’m sure you’re spotting a pattern by now. Present a repayment will make roughly any problem go away, and it really will cost you less in the long run. Remember, one piece of unconstructive feedback will stay with you forever, while having a 100% positive rating is like have a bar of rock-hard gold.

You should always handle customers’ ill before they protest to eBay - in fact, you should email them pre-emptively to ask if they have any. Leaving through the dispute course is time consuming, reflects badly on you and is utter unnecessary.

Are you still not persuaded? Think this would only vocation with going for a song items? Well, you see, the higher the price of the items you sell, the more your repute is worth to you. Let’s say you were selling $10,000 merit of items each hebdomad, for example, and making a $1,000 profit per week overall. You strength think that refunding one buyer’s $1,000 procure would be a tragedy, losing you your whole hebdomad’s profit. It’s far better to look at it this line of attack if you don’t donate that refund, then not only will you lose the next week’s profit, but you’ll probably lose a few hebdomad’ profit after that too. Now which option looks better?

I absolutely can’t emphasise enough the importance of in actual fact believing that the shopper is always right. But trying to make excuses for complaints isn’t the only thing you need to avoid. There are a lot of pitfalls that you need to avoid if you don’t want to murder your business before it’s even started properly - and I’ll show you in the next email what they are.

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